Operational & Fraud Risk Supervisor

1. Fraud Analysis and Investigation

• Investigate and resolve fraud cases, ensuring thorough follow-up and documentation of findings.

• Monitor and analyze fraud trends, challenging assumptions to enhance detection and prevention measures.

• Supervise EKYC fraud monitoring processes and implement necessary actions to mitigate potential losses.

• Address inquiries from various business units regarding fraud risk management.

• Collaborate with partners to identify, detect, and mitigate fraud risks effectively.

• Analyze data and prepare comprehensive fraud intelligence reports and summaries for management review.

• Stay updated on fraud detection techniques, regulatory requirements, and market practices to ensure compliance and efficiency.

2. Operational Risk Management

• Conduct risk assessments for evolving business models, including offline-to-online transitions.

• Develop and implement operational risk management procedures aligned with CAKE's strategic objectives.

• Create, review, and update policies, processes, and documentation related to product management and operational controls.

• Analyze operational risk incidents and trends, providing actionable insights to mitigate potential risks.

• Collaborate with internal and external stakeholders to identify and address operational risk factors.

• Support additional operational risk-related tasks assigned by the line manager.

- Bachelor’s or Master’s degree in Economics, Finance, or Banking.

- Preference for candidates with experience in social products loans or retirement credit loans.

- A minimum of 3 years of experience in EKYC processing, within the banking or fintech sectors, is essential.

- Strong knowledge of fraud investigation, risk control, regulatory requirements, and market practices.

- Proficiency in SQL is required.

- Highly motivated and results-oriented, with a strong ability to adapt to dynamic and challenging work environments.

- Excellent interpersonal skills for collaborating with key stakeholders.

- Capable of working under pressure and meeting tight deadlines.