Officer, International Student Recruitment

POSITION PURPOSE

BUV has created a new International Student Recruitment department, to focus on building BUV’s brand outside of Vietnam. The postholder will be primarily responsible for BUV’s Business to Consumer (B2C) sales activities, including generating international leads and maximizing conversion into enrolled students.

The postholder will be a specialist in consultative, ethical sales – with experience of using a CRM and making calls/video calls to keep regular contact with prospective international students.

You will be able to identify the key benefits and features of studying at BUV and offer suitable options to qualified international prospects.

AREAS OF RESPONSIBILITY

• Achieve KPIs for contacting prospective international students via email, phone and video calls

• Maximise the conversion of qualified leads into applicants and applicants into enrolled international students

• Achieve annual individual targets (and support team to achieve global targets) for international student recruitment

• Use CRM / online application system effectively to record information

• Provide expert advice on BUV’s, entry requirements and features and benefits of programmes

• Travel overseas - attending exhibitions (and visiting agencies and partners) as required

• Provide written and verbal reports as required

• Support events and webinars hosted by the team

COMPETENCIES (knowledge, skills, and abilities)

Essential

• Experience of working in an office environment (minimum 2 years)

• Revenue making sales and CRM experience (minimum 1 year)

• An undergraduate degree completed with a 2nd class classification or above (or equivalent)

• Excellent computer literacy skills (including high proficiency in Microsoft Office, in particular Word, Excel, PowerPoint and Outlook)

• Excellent written and verbal communication skills and English language skills

• Ability to undertake administrative tasks

Desirable

• Professional higher education experience

• SalesForce experience

COMPETENCIES (behavioural)

Essential

• Target driven (Customer & Service Orientation)

• Excellent customer-facing, communication and presentation skills (Customer & Service Orientation)

• Appreciation of different cultures (Customer & Service Orientation)

• Patient, understanding and empathic to prospective students (Kindness & Respect)

• Good time management, with an ability to work under pressure and meet tight deadlines, whilst maintaining high attention to detail (Planning & Organizing)

• Good organisational ability (Planning & Organizing)

• Ability to solve problems (Problem Solving & Decision Making)

• Ability to communicate with staff at all levels (Communicating Effectively)

• Ability to work collaboratively across divisional and departmental boundaries (Inter-departmental Relationships; Teamwork & Collaboration)

• Ability to adapt to a fast-changing environment (Creative Thinking & Innovation)

Desirable

• Thinking strategically – undertake analysis and put recommendations to Head of Student Recruitment about new initiatives (e.g. markets, marketing tools, digital innovations) (Strategic Orientation & Leadership; Creative Thinking & Innovation)

• Leading by example, supporting staff at all levels (Teamwork & Collaboration)