Nhân Viên Chứng Từ

- Handling of customer enquiries and requests

professionally to maximize customers’ satisfaction.

- Handling booking, shipping instruction, bill handling, A/N, D/O, e-manifest

for SEA; AIR shipments.

- To assist to monitor the Operations; Documentation team.

- Perform and resolve customer dispute or complaint cases with deeply care.

- Compliance with all internal and regulatory company’s requirements and

customer’s standard operating procedure.

- Closely work with Sales and other Departments to support the initiatives as

and when necessary

- Follow up and manage daily shipments

- Assisting management with any assigned special tasks

- Education: College or/and above in business related field

- Having at least 1 year experience in FWD industry.

- Knowledge of handling air freight/ sea freight shipments

- Having good relationship with shipping lines/FWD companies for getting

quotation

- Having experiences in AMS declaration, Air cargo.

- Having experiences in managing/supervising a small team.

- Good communication in English.

- Highly organized, able to prioritize and work well under pressure and adhere

to tight deadlines.

- Good communication and interpersonal skills.