Moderation Quality Analyst

Responsibility

• Review, evaluate and make decisions on flagged content to ensure compliance with company policies and legal standards.

• Analyze data and generate reports on non-conformance issues; submit them to the governments reporting system using standardized templates.

• Maintain accurate records of reported content for tracking and compliance purposes.

• Process law enforcement requests efficiently, leveraging predefined templates, and ensure timely responses based on urgency and legal requirements.

Key skills and experience

• Good English communication skills since this is a client-facing role.

• French proficiency will be a plus, but not a requirement.

• Prior experience as a Quality Analyst (especially in the BPO industry) is preferable.

• Having content-moderation-related skills is a must;

• Prior experience in processing law enforcement requests for the platforms is a big plus but not required.

• Be detail-oriented with strong analytical skills;

• Proficient skills with MS Office and Google Drive;

• Tools: Familiarity with Zendesk, Cinder, Amplitude, and reporting platforms (such as PHAROS) is preferred but not required.