Microsoft Customer Support Engineer

AVAILABLE TO WORK ROTATION SHIFT ON-SITE AND WORK NIGHT SHIFT

Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

Resolves or escalates multiple and varied customer issues. Documents technical work and research.

Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Strong proficiency in English, both written and spoken, is essential (equivalent to IELTS SPEAKING 6.5 or TOEIC 780 or higher)

A background in IT/Technical/Science/Engineering/Automation is advantageous.

Customer service orientation

5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)

Willingness to work in shifts and work night shifts