Manager - Operations, Industry & Domain Solutions (Financial Services Banking) - VN

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do:

Technology does not stand still. It takes innovative approaches to transform, modernize, and run existing technology platforms. The key is knowing when to take advantage of the new technologies to drive product and service enhancements, improve financial performance, and accelerate speed to market.

When it’s time to reinvent how the wheels turn in your organization—to react, innovate and reconfigure your business, our Operations Transformation professionals’ deep sector knowledge, coupled with our operational and technical expertise, bring your strategy to life in delivering lower-cost, more effective and fit-for-the-future operations that underpin profitable growth. We plan and deploy game-changing cognitive and digital technology to reduce costs, maximize efficiency, transform payments and revenue processes, and benefit from innovative and emerging business models.

You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" strategy development to drive business value. You will also assist in determining the requirements of clients’ projects and programs by defining, analyzing, and managing requirements to help fulfill their needs. You will have the opportunity to exercise strong analytical and critical thinking skills with the chance to solve complex problems and communicate your findings. Finally, you will work independently and collaboratively in a team.

You will support our clients in their transformation journey by:

Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work – specifically in the areas of cost optimizations and/or reductions.

Participate in team problem solving efforts and offer ideas to solve client issues.

Conduct relevant research, data analysis, and create reports.

Maintain responsibility for completion and accuracy of work products.

Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.

Assist in proposal development, as requested.

Actively expand consulting skills and professional development through training courses, mentoring, and daily interaction with clients.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people, and the communities, and to make an impact that matters. In addition to living our purpose, Managers across our Firm are expected to:

Understand the goals of Deloitte, align our people to these objectives by setting clear priorities and direction by establishing a positive relationship with senior stakeholders.

Influence teams, and individuals positively. Lead by example and provide equal opportunity for people to grow, develop and succeed.

Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.

Manage diverse teams within a highly inclusive team culture where people are respected and valued for their contribution.

Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.

Requirements:

You are someone with:

Tertiary qualification in a business, or finance discipline with a well ranked institution and/or currently enrolled in a MBA program.

Min. 8 - 10 years and above of professional experience in a transformation or consulting role.

Experience in affluent banking and/or wealth management, retail banking. The ideal candidate will have a deep understanding of Affluent Banking and/or Wealth Management, with proven experience in delivering exceptional service and strategic solutions tailored to affluent client needs.

Knowledge of affluent banking and wealth management operations is highly desirable

With good experience leading business model design and implementation in areas of financial modelling, Operational Excellence (Opex), productivity and efficiency programs, etc.

Demonstrate experience & expertise across one or more of the following key functional responsibilities within Banking:

Customer Strategy

Conduct benchmarking to develop competitive Customer Value Propositions (CVP).

​​​​​​​​​​​​​​​​​​​​​​​​​​​​ Design and optimize customer journeys and profiles to enhance client experiences.

Marketing

Drive marketing strategies to promote banking products and services effectively.

Product and Pricing

Innovate and develop new products and services tailored to affluent client needs.

Formulate finance and pricing strategies to maximize profitability.

Planning and Execution

Develop and execute business and operations plans aligned with strategic goals.

Create and implement sales and service operating models to improve efficiency.

Lead testing and piloting initiatives to ensure successful rollout of new offerings.

Provide training and facilitate knowledge transfer to teams for seamless implementation.

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Proven experience effectively prioritising workload to meet deadlines and work objectives.

Drive, tenacity, client focused and results oriented.

An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.

Due to volume of applications, we regret only shortlisted candidates will be notified.

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