Lobby Ambassador - Multilingual

• Support operational staff in daily communication with Chinese/Korean/Japanese guests

• Translate documents related to Chinese/Korean/Japanese when required.

• Greet guests and manage the queues at the Front Desk upon arrival or departure

• Give directions or escort guests to function rooms or guest rooms

• Respond to a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.

• Be informed on hotel events, promotions, facilities, and services and promote these to the guests acting as an ambassador to The Grand Ho Tram.

• Establish relationships with leaders at local activities, restaurants, events, and tourist attractions and provide updated and current information and directions regarding these to guests.

• Acts as an ambassador for the hotel with professional and discreet demeanor and creativity, which predicts guest’s expectations and ensures their return business.

• Perform all other job-related duties as requested.

• Fluent in English

• Good in Chinese or Korean Language

• Basic Education completed is preferred.

• Microsoft Office knowledge is preferred.

• Must present a well-groomed appearance.

• One year working experience is preferred.

• Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.

• Organized, can multi-task, good problem solving skills and detail-oriented.

• Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.

• Solid knowledge of the area and local attractions, events, restaurants and tourist activities preferred.