Key Account Management (Work At Ha Noi)

Key Responsibilities:

1. Strategic Account Growth: Develop and execute strategic plans to grow and retain key

accounts, ensuring long-term business relationships and revenue growth.

2. Customer Advocacy: Serve as the primary point of contact for key accounts, advocating

for their needs within the organization and ensuring high levels of customer satisfaction.

3. Sales Target Achievement: Meet or exceed sales targets associated with key accounts by

identifying new business opportunities and maximizing existing revenue streams.

4. Cross-functional Collaboration: Work closely with internal teams such as sales,

marketing, product development, and customer service to align strategies and deliver

comprehensive solutions to key accounts.

5. Account Planning and Management: Develop account plans, conduct regular business

reviews, and implement strategies to address challenges and capitalize on opportunities

within key accounts.

6. Other tasks as assigned.

1. Relationship Management: Strong interpersonal and relationship-building skills to establish and maintain trust with key stakeholders at client organizations.

2. Strategic Thinking: Ability to develop and execute strategic account plans that align with both customer needs and company objectives.

3. Negotiation Skills: Proficiency in negotiation techniques to secure profitable contracts, manage pricing discussions, and resolve conflicts to the satisfaction of both parties.

4. Communication Skills: Excellent communication and presentation skills to effectively convey the value of products or services and build rapport with key decision-makers.

5. Financial Acumen: Understanding of financial metrics, profitability analysis, and the ability to develop pricing strategies and business models to maximize revenue from key accounts.

6. Problem-Solving: Strong problem-solving abilities to navigate complex customer challenges, address concerns, and identify innovative solutions.

7. Industry Knowledge: Deep understanding of the industry, market trends, competitor activities, and the ability to leverage this knowledge to anticipate customer needs and drive business growth.

8. Adaptability: Requirements working on CRM systems, and other tools to track sales activities, manage leads, and generate reports.