Key Account Executive Hai Phong

1. Seek and developing the new customers to expand the business

+ Research the market to seek new Key Accounts information and building up the relationship with them to offer services.

+ Cooperate with the internal and external partners to develop the business with new Key Customers.

2. Build up relationship with potential Key accounts to execute strategic plan of the company

+ Build up relationship and follow up with potential Key accounts assigned by the company

+ Respond to inquiries and handle requests from the client

+ Coordinate with internal department to propose solutions, quotation & SOP as clients' request

3. Customer services & operation monitoring

- Monitor operations teams to ensure the best service that meets customer expectations.

- Create customer oriented mind KA.

- Ensure to solve problems from Key customers and on time provide the solutions effectively.

4. Compliance assurance and operational efficiency

Compliance Assurance

- Follow up the company's policy by yourself & comply with it.

- Ensure to make proper SOP & instruct the colleagues to follow it.

- Ensure accuracy in pricing (Approve pricing before start business)

Operational Efficiency

- Improve the efficiency of work

- Establish and maintain effective working relationships with all supporting departments.

- Coordinate with related departments (CS, OPS, LOG, ACC) to ensure timely information.

- Create goods cooperation with branch offices for sales activities.

- Make support/backup system in team

Timeliness and accuracy on report

- On-time reporting

5. Improve your own capacity

- Build up solidarity, mutual support within team and company

- Self study to skill up and self- improvement.

- Join all training programs.

Education background, experience requirements:

- Graduated from College or University on Foreign Trade, Import Export, Logistic, SCM, Customs, Economic or related major.

- At least two years' experience as a key account executive, sales executive or similar.

Knowledge:

- Graduated from College or University on Foreign Trade, Import Export, Logistic, SCM, Customs, Economic or related major.

Competency, Skills

- Excellent verbal and written communication/presentation skills and ability to build relationships

- Excellent problem-solving & analysis skills.

- Self-confidence and decision-making abilities.

- Customer-focused with a strong customer service orientation.

- Intermediate English proficiency. Another language (Japanese, Chinese, Korean, etc.) is a benefit point.

- Organizational and time-management skills.