Junior & Senior Processing
Job description
RESPONSIBILITIES
• Collecting and processing files: Carry out the collection of documents as directed by the lawyer or department head, ensuring accuracy and completeness.
• Filling out forms: Complete necessary forms as required by the files in a professional manner.
• Customer guidance: Provide clear information and solutions to help customers prepare their documents fully and correctly.
• Explaining immigration files: Analyze and explain immigration documents to the lawyer to optimize the customer's chances of residency.
• Customer care: Maintain customer satisfaction with the company’s services through enthusiastic and effective support.
• Building relationships: Establish and maintain positive relationships with other departments, supporting them in completing their tasks effectively.
• Developing partnerships: Keep in touch and work closely with partners, lawyers, and service providers to ensure smooth collaboration.
• Performing other tasks: Carry out additional tasks as assigned by the Head of the Processing Department and the lawyer.
For the Senior position, the following additional requirements apply:
• Training new staff: Guide and support junior staff in their work, helping them develop skills and complete tasks.
• Research and reporting: Conduct research, compile data, and report on immigration products and materials as requested by superiors.
• Updating immigration policies: Monitor and promptly inform relevant parties about changes in immigration policies, ensuring information is always current.
• Completing immigration files: Ensure the process of finalizing immigration files for customers in the USA, Australia, Canada, and Europe is swift, accurate, and efficient. Participate in company workshops, events, and training sessions.
• Leading company seminars: Act as a translator or host during company seminars when requested.
Job requirements
• High level of English (Junior: IELTS 6.5 or equivalent; Senior: IELTS 7.0 or equivalent); female candidates are required.
• For Junior positions: At least 1-2 years of working experience. For Senior positions: At least 3 years of working experience in processing documents, including certification and authentication. Candidates should have experience in filling out documents, administrative procedures, explaining documents in English, and customer care (priority will be given to those with experience in immigration).
• Graduated with a major related to the English language industry, law, finance, banking, or business administration.
• Fluent in Vietnamese and English, confident, and able to handle various situations.
• Ability to manage and optimize the efficiency of assigned tasks.
• Proficient in office skills (Word, Excel, Google Drive) and able to read financial statements.
• Basic knowledge of business/investment terms: understand the differences between stocks, bonds, stock funds, investment funds, etc.
• General knowledge of international issues such as geography and economics.
• Must pass the company's knowledge/skill test.
*** WHAT WE OFFER
• Salary: Basic salary (15 - 18 million VND) + KPI + attractive commissions.
• Working Environment: Professional atmosphere with young, friendly colleagues.
• Opportunities: Chance to travel and work on major projects in countries like the USA, Australia, Canada, and Europe.
• Benefits: Full employee benefits as per current legal regulations (Health Insurance, Social Insurance, Unemployment Insurance, etc.).
• Bonus: 13th-month salary according to company policy.
• Activities: Participation in team-building activities, outings, travel, and birthday celebrations.
What We Can Offer
Bonus
Travel Opportunities
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
10/10/2024
Experienced (non-manager)
Administration/Office Support > Administration
Tư Vấn Đầu Tư, Quan Hệ Khách Hàng, Tư Vấn Định Cư, Bảo Hiểm, Tư Vấn Sản Phẩm
Finance
Any
1
Not shown
Job Locations
Lant Building, 56 Hai Bà Trưng, P.Bến Nghé, Q.1, HCM
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