IT Support Junior

• Install and configure computer hardware operating systems and applications;

• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues;

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults;

• Replace parts as required;

• Provide support, including procedural documentation and relevant reports;

• Support the roll-out of new applications;

• Set up new users’ accounts and profiles and deal with password issues;

• Respond within agreed time limits to issues;

• Conduct safety and security checks on computer equipment and systems.

• In addition, website maintenance skills to ensure HTML uploads and client website maintenance is managed at all times.

• Graduated from a program related to Information Technology (at the college or intermediate level).

• Have knowledge and experience of Network System (TCP/IP, DNS, DHCP, server configuration,…) and of Microsoft Windows Server management (Active Directory, 3rd party antivirus service,…)

• Strong problem-solving skills in both hardware and software, with the ability to multi-task and track multiple objectives and goals concurrently.

• At least 1 years experiences in relevant position.

• Capable of communicating in English for both listening and speaking.

• Good interpersonal & teamwork skills.