IT Service Specialist

1. IT Support and Operations

• Provide first-level technical support to end-users, resolving hardware, software, and network issues.

• Install, configure, and maintain hardware devices.

• Coordinate to maintain the software connection, including SAP, MES,...

• Monitor, troubleshoot, and resolve IT incidents.

• Manage user accounts, assets, software license...

• Operate and monitor network systems (LAN, VLAN, WLAN, VPN, Firewall), servers (AWS, AD, DNS, Proxy), local systems, and data storage within the factory.

• Ensure stable network between the factory and the corporate datacenter.

• Maintain seamless synchronization between local systems and our Cloud servers.

• Coordinate with Head Quarter or constructor to maintain security systems.

• Implement corporate IT policies, standards in factory...

• Collaborate with the corporate IT team to execute projects...

2. IT Helpdesk

• Receive and resolve IT support requests from users.

• Provide user training on IT tools, policies and software.

IT Innovation and Improvement

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience as an IT Service Specialist or in a similar technical support role.

• Understanding of IT infrastructure, including servers, networks, and end-user devices.

• Experience with operating systems (e.g., Windows Server, Linux, Database Server), Google Workspace and applications.

• Experience with data synchronization techniques and tools is a strong advantage.

• Familiarity with ITSM or other IT service management frameworks is a plus.

• Excellent problem-solving and troubleshooting skills.

• Fluency in English, both written and verbal.