IT Service Delivery Manager

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• Responsible for business development of the group in charge (IT, Web and application projects)

• Establish and drive group goal based on department and company goal

• Create positive environment for further competency development for colleagues by encouraging and engaging them together

• Responsible for customer engineering, interfacing and appropriate staffing of all projects with assignment of roles and responsibilities

• Planning and allocation of resources for projects, tools, hardware, etc. and ensure deployment as per targets

• Responsible for service quality & service levels within the group for the products/services

• Periodic review of all projects to ensure QCD on track & MSR reporting to management, customer & Stake-holders

• Support in department level business planning and acquisition activities

• Customer Engagement and Satisfaction – delivery to Cost, Quality, and Schedule

• Plan appropriate competency development, approve training for group members

• Manage colleague performance through performance evaluation and coaching

• Invoice sale order creation in SAP as per work done, BP approved business plans & stakeholder agreements

Qualifications

• Bachelor or Master degree in IT/ Computer Science or relevant background

• Have at least 10+ year of experience in IT

• Have at least 5+ year of experience in management position (Project management and Team management)

• Should have strong leadership skills in order to effectively manage a team

• Excellent at English communication skills