IT Help Desk Staff

1. Application Support & Troubleshooting

• Provide technical support for web and SaaS applications, including troubleshooting and

resolving user issues.

• Act as a liaison between end-users and development teams to ensure that issues are resolved

promptly and effectively.

• Document and maintain up-to-date records of application issues, resolutions, and processes.

• Continuously monitor and analyze application performance, identifying areas for improvement

and optimizing systems for better efficiency.

2. System Administration & Maintenance

• Assist in the administration of CRM, DMS, and other systems, ensuring their smooth operation

and efficiency.

• Assist in the development and maintenance of the company's Intranet site based on Microsoft

SharePoint Online.

• Provide IT helpdesk support to users, resolving basic IT issues, and escalating complex issues

to the appropriate teams.

3. Project Management & Collaboration

• Gather requirements for change requests/new projects and collaborate with development teams

to ensure that projects are delivered on time and within budget.

• Participate in the testing and implementation of new application releases, ensuring they meet

the required standards and specifications.

• Work closely with other teams, such as sales and marketing, to ensure that application systems

align with business objectives.

4. Other responsibilities

• Provide training and support to users on software applications and systems, as needed.

• Keep up-to-date with the latest technologies and trends in application development and support.

- Education: Bachelor's Degree, with major in Computer Science, Information

Technology, or related fields.

- Experience:

• 1-2 years of experience in a similar role, preferably in a software development or IT

support environment.

• Experience with Microsoft 365, Microsoft Power Platform is a big plus.

• Experience with Microsoft Azure, GCP, AWS, ERP system is a plus.

- Knowledge:

• Understanding of web applications and Software-as-a-Service (SaaS) concepts.

• Basic knowledge of programming languages such as JS, C#, Python, and database

management systems like MSSQL, MySQL.

- Required Skills:

• Good English proficiency (all 4 skills, especially good at speaking & writing)

• Effective communication and interpersonal skills to interact with end-users and

software development teams.

• Basic IT helpdesk experience, including troubleshooting and resolving technical

issues.

- Others (if any):

• Proactiveness and carefulness

• Ability to work independently, and also having teamwork spirit

• Flexibility and willingness to learn new technologies and processes.