IT Help Desk

Job Summary: We are seeking a results-oriented IT Help Desk to manage our company's computer infrastructure. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining networks and servers, ensuring the smooth operation of our technology infrastructure, and providing timely technical support to employees.

• Manage and maintain Client computer systems (Notebooks, Desktop Computer, Printer) to ensure optimal performance and availability.

Key Responsibilities

• Install, update, and maintain Organization Software and Operating Systems.

• Troubleshoot of 1st Level issues for staff in Thailand, Vietnam, China, Japan, South Korea, Taiwan and Germany using various channels, including in-person support, phone and remote tools such as Team Viewer.

• Provide technical support and conduct training sessions to enhance user competency and efficiency.

• Work closely for the IT Main Department in Hamburg to resolve complex technical issues and escalate unresolved problems as necessary.

• Maintain detailed documentation of IT systems, procedures, and inventory records.

• Manage Active Directory user accounts.

Qualifications & experience

• Bachelor's degree in IT, Information Systems, or a related field.

• Proven experience in IT support for Windows User client environment.

• Experience in troubleshooting of minor hardware and software issues.

• Familiarity with remote support tools, user management in Active Directory.

• Basic knowledge of Windows client systems, specifically Windows 11.

• Knowledge of the Microsoft 365 environment (Microsoft Office, Teams).

• Proactive approach in interacting with people and in communication.

• Proficient in English, both written and spoken. Additional languages are a plus.