IT Governance Supervisor

1. Planning & Strategy Management (20%)

• Coordinate between business and IT for the organizational value creation using technology.

• Develop the IT's goals and objectives to enable an organization to demonstrate measurable results against the business strategies and goals.

• Develop and drive the Balance Scorecard (BSC)/ IT KGI /KPI targets and assess performance against the targets.

• Prepare, gather, analyze and/or interpret external or internal data so as to develop financial, operation and project reports for management / senior management's consumption.

• Approaching business stakeholders to understand their initiatives & support accordingly.

2. IT Project Management (20%)

• Develop and drive structured IT Portfolio management practice.

• Organize, coordinate and track IT programm, projects and operations and management reporting.

• Develop and maintain structured management reporting framework.

3. IT Operation Management (30%)

• Planning & controlling of IT budget.

• Infrastructure operations: Physical and Virtual Servers, Core network, Security applications, ServiceDesk team.

• Office 365 apps training (Power BI, Automate…) & support business departments.

• ERP S4/ C4 basic support.

• IT SOP development & applied automation.

• IT BCP development and maintenance of IT service management system

• Security applications management to comply with APAC security policy.

• Perform any other duties/ projects as required or directed from HQ/ Regional team.

• Combine data analytics and other technology such as Power BI, RPA and AI to support business stakeholders & improve productivity.

4. Security Management (30%)

• Align with HQ direction, fulfill activities to hit security maturity-level (Security Management Office Minimum Requirements) based on NIST.

• Managing IT team to ensure APAC ISMS KPIs achievement (COSO).

• IT Security risks assessment (JSOX /ICSA) based on COSO & NIST framework.

• IT Audit/ Regulatory report and examination related company sites.

• IT Security policies review & training yearly.

• AI application management based on HQ directions including AI ethics, AI training, and AI regulation study in the adaption process.

- Minimum 5 years of working experience in IT management position.

- Proven experience in a similar role, with a strong background in IT service management and technical support.

- Excellent leadership and team management skills, with the ability to motivate and inspire a team.

- Strong problem-solving and troubleshooting abilities, with a customer-centric approach.

- In-depth knowledge of ITIL framework and IT service management principles, IT PMP.

- Proficient in using IT service management tools and ticketing systems.

- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users.

- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.

- Demonstrated knowledge and commitment to continuous improvement principles.

- Working knowledge with Power BI or other similar reporting tools.

- Experienced in Fortinet, Unifi, Aruba, Virtual Machine, Office 365, Cloud service, Cisco, Windows Server, VoIP system, Zoho Platform, ERP SAP Cloud Hana (S4/C4), CRM..