IT Business Application Staff

Job Title: IT Business Application Staff

Department: Information Technology

Reports To: IT Manager

ABOUT THE COMPANY: SVP Worldwide, doing business through SVP-Singer Holdings, Inc. and its affiliates, is the world’s largest consumer sewing machine company, accounting for approximately one out of every three household sewing machines sold annually across the globe. The company and its three iconic brands - SINGER®, VIKING®, and PFAFF® - have delighted consumers for over 460 years. These premium brands and products are regarded as the choice for serious sewists and novice crafters.

The company’s corporate headquarters is located in Nashville, TN, and supported by regional headquarters/sales offices located in Milan (Italy), and Mexico City (Mexico) that, combined, reach consumers in more than 180 countries. SVP has manufacturing facilities across Asia and Latin America, multiple R&D centers, a software development center in Europe, and a global supply chain with distribution centers in all regions.

SVP Worldwide has a history of innovation and has established a leading offering in the Internet-of-Things (IoT) segment by introducing mySewnet®, the industry’s first cloud-based operating system. Its product portfolio covers entry-level sewing machines all the way up to advanced, internet-connected, leading-edge household sewing machines that retail for $18,999 and all segments in-between. In addition to sewing machines, the product portfolio includes sewing accessories, notions, garment care products as well as software.

The products are sold across a network of sewing machine dealers, mass retailers (e.g., Costco, Walmart, Lidl, MediaMarkt, Carrefour), specialty retailers (e.g., Joann, Michaels), online retailers (e.g., Amazon, Tmall), distributors, and through the company’s 180 internally operated retail stores.

ABOUT THE POSITION:

Overview:

This role will primarily focus on operating and maintenance all elements of Business Applications (Manufacturing Execution System - MES, Enterprise Resource Planning - ERP…) and solving all users’ issues.

Key Responsibilities:

· Perform support users for all kind of user’s Business Application issues.

· Train users how to use functions/ modules about Business Application

· Participate IT projects as team member to implement Business Application projects.

· Perform administrative tasks of all Business Application servers/cloud technology to ensure Business Application run smoothly: User management, Master Data management, Configuration/Process changes, System landscape management, Maintenance schedule/system down-time/new update feature, Event/log management, Develop simple Reports/Interface/Conversion/Enhancements/Forms and Workflow

· Closely work with Production/Quality/Technical and other departments to understand requirements, identify opportunities for improvement, and translate business needs into scalable and effective technical solutions

· Closely work with consultant or vendor’s service to ensure they design, code, test and develop modules/functions to meet requirements

· Closely work with Global IT Business Application team to align with Global IT requirement and standard of Solution Architecture, Manufacturing technology solution, System integration

· Implement other tasks as assigned by IT Manager.

QUALIFICATIONS/REQUIREMENTS:

Required Experience:

· Previous working experience as a Business Application Specialist who has experience operation and maintenance for MES, ERP system…for more than 3 years

· Familiar with Manufacturing Processes such as: BOM management, Production Plan, Production and Quality Management, MRP…; and ERP/ SAP S/4HANA modules such as FICO, MM, PP, QM, SD, PM, HR…

· Hands-on experience from consultant, implementation, support end-user, managing and operating MES, ERP…

· Hands-on experience on SAP Digital Manufacturing (DMC): Manufacturing Master Data Management, Manufacturing Configuration, Manufacturing Automation, Manufacturing Execution, Manufacturing Insights

· Experience on translation manufacturing requirements into solutions of Automation/ Digital Manufacturing and Smart Factories: Integrating IoT for Enhanced Connectivity, AI and Machine Learning Integration, Industry 4.0

· Experience on coding/ programming in SAP environments

· Familiar with SAP Business Technology Platform (SAP BTP), S4/HANA Cloud, SAP Digital Manufacturing

· Experience on integrations, workflow, and PowerBI

Skills/personal qualifications:

· Technical writing document and training for user

· Ability to analyze, logical thinking, problems-solving

· Good communication skill and Teamwork

· Good communication by English

Education and Certifications:

· Must have bachelor’s in computer science or related discipline

· Industry Certifications are related to MES, ERP, SAP S/4HANA, SAP Digital Manufacturing and other similar