Inland Operation Agent - Chinese Speaking

What we offer:

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Summary:

To be responsible for overall operational / service delivery of the Chinese clients and other if being assigned. Chinese language skill is a must.

Execute, monitor services under Delivery scope such as, but not limited to trucking, customs and other value-added services activities to ensure that shipments are arranged and delivered timely, accurately

Manage supplier invoices and customer invoices for assigned accounts.

Well-coordinate with all related parties at different locations to ensure appropriate & timely actions.

Manage service performance & KPIs; providing action plans for further improvement.

Responsibilities:

Proper co-ordination with Customers, Customer Service teams (SCM, Ocean, 4PL), CFS Warehouse for stuffing plan and/to arrange services on scheduled, for timely collection and dispatch of shipments.

Handling daily operations for current/new account after closed win.

Proactively attend all the inquiries from Customers and CS teams, well communication with related parties in case of exceptions.

Preparing SOPs & IOPs in collaboration with Customer, Sale, Procurement, Implementation and Products.

Able to take ownership of the issues and perform problem resolution to the customer’s satisfaction.

Ensuring compliance to internal & external audit controls; process efficiency and delivering operational KPIs.

Drive operational excellence through KPI measurement and analysis.

Able to work independently with the limit supervision from higher level.

Enhance productivity & performance with initiatives in operation.

Actively contribute initiatives to support process improvements.

Take every opportunity to expand on services in scope of solution design and new business development.

Working at on-site (required by each project – if any)

Carry out ad-hoc tasks assigned by Team Leader/ Manager.

What we're looking for

A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.