Incentive Management Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high caliber professional to join our team as an Incentive Management Manager.

Areas and Accountabilities:

Planning:

Setting up Performance Expectation for channels and individuals to deliver business objectives

Build up the FTE Plan for entire WPB to align with FRP and to achieve the business objective

Identify areas of improvement for sales performance vs cost efficientcy

Design scorecard all roles in WPB by leveraging on Global Framework to drive the busniess objectives, get approval from local & group team and training to staff

Manage Sales Productivity and recommend appropreate actions to improve

Organize various governance meetings related to Sales Performance, scorecard, incentive and keep a good track of action log.

Incentive Management:

Be accountable for coordination to develop, implement and execue effective Incentive.

Be accountable to run sales performance, and propose / present quarterly and year-end incentive payment

Organize the Country Calibration Meeting, ensure an smooth and error-free process of Incentive accrual and payment, anticipate any obstacles or bottleneck during the payout season.

Framework, Recognition Plans, Leadership Training Events.

Design/Build and execute Reward and Recognition Schemes for WPB including tactical contests to drive sales, customer experience and risk / conduct

Understand market practice and insights to validate the effectiveness of country.

Understand the Group Performance Framework and proper implement at country.

Work closely with HR, Finance, Regulatory Compliance, Risk to build up and implement the scorecard, performance framework and incentive caliobrations

Host recognation program including design, get approval, implement, run campaign result and hold the event

Certifications, Qualifications & Experience

University (BA) or (BS) with 5 years experiences and above

Knowledge of Retail business, products, sales process, incentive / recognition framework, Sales Quality Policies and prevailing Global Risk/Conduct Frameworks.

Proactive and strong interpersonal skills with highly developed capacity to influence Business stakeholders.

Strong communication, presentation and influencing skills are required.

Fluent English/Vietnamese speaking.

Keen attention to details and data accuracy.

Ability to prioritise and work independently under pressure within team environment.

Proven problem solving skills with ability to consider alternative and innovative solutions.

Proficiency in Microsoft Office applications (excel, PowerPoint) and SAS system

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited