Implementation Specialist (Good English)

The Trading Partner Analyst primary responsibility is to establish the connectivity between the trading partner and TrueCommerce EDI solutions. The Trading Partner Analyst will be focused on communicating with our customers’ trading partners addressing technical and business process needs, problems and concerns relating to an EDI connection.

As a Trading Partner Analyst, you will:

• Configure setup, partner relations, cross references etc

• Perform testing with trading partners and customers.

• Inform and coordinate trading partner test activities with customer.

• Coordinate with multiple internal teams to ensure the target go-live date for the customer is met.

• Work closely with Project Manager or Implementer to align on progress.

• Participate in problem solving activities; escalate to relevant teams.

• Report to team management as well as involved project coordinators

• Provide the mapping team with the analysis required to build a new map.

• Work with the mapping team to ensure completion of mapping requests.

• Work with the connectivity team to ensure communication setup Test new maps with the partners and ensure that suitable test files are provided to allow for accurate unit testing.

• Analyze and document trading partner requirements.

• Experience in software support, client services, or call center environment preferred.

• Client services, business-to-business, computer support/service, experience preferred.

• Understanding X-12 and XML, CSV, and ERP such as Netsuite, Quickbooks, SAGE,… is a plus.

• Prefer to have knowledge with FTP and AS2 is a plus.

• Proficient English skills, verbal & written.