HVAC Quality, Training and Technical Support

At AUX we are committed to creating an intelligent living environment through innovative technology and cultivating great talents by empowering our team to thrive and grow. As we continue to grow, we are excited to add an After-sales Safety & Maintenance Specialist to our global team.

About Us:

We are a prominent Vietnam -based domestic air conditioning sales company, dedicated to providing homes with comfortable, efficient, and eco-friendly cooling solutions. With continuous technological innovation and exceptional customer service, we have established a solid reputation in the market.

Position Overview:

We are seeking an experienced After-sales Safety & Maintenance Specialist responsible for ensuring the safe and effective execution of maintenance work. This includes managing after-sales training, safety and security issue inquiries, data output, and providing technical support for product installation and maintenance across our markets.

Key Responsibilities:

Safety and Maintenance Execution

• Develop, implement, and monitor after-sales safety training plans, compiling data on product, safety, and training outcomes.

• Identify, address, and optimize technical issues in the after-sales system and training modules, ensuring a closed-loop management process.

• Raise product-related issues in markets and collaborate to ensure full price chain rectification across R&D products and services.

• Provide technical support for service provider and addressing maintenance issues, ensuring timely resolution and performance indicator achievement.

• Collaborate with the After-sales Manager to establish and review training dojos and network training instructors.

• Feedback, report, and optimize system and APP processes to enhance overall functionality.

Collaboration

• After-sales Manager: Routine communication and feedback on issues.

• Technology Department supervisor: Communication and feedback on product-related issues.

• Training Department: Coordination of training materials and examinations.

• Network management supervisor: Communication on after-sales service policy,feedback, and reporting of key indicators.

• Call center: Working closely with call center agents/ supervisor in order to support the training course frequently to improve call agents’ consultant skills for enhancing customers’ satisfaction.

Qualifications:

• Education: Bachelor’s degree in air conditioning or HVAC or a related field preferred.

• Training Experience: Proven training in corporate product technology management, product knowledge, and maintenance skills, with a focus on air conditioning systems or HVAC.

• Work Experience:

- Minimum 2 years of experience in after-sales service, quality management, aftersales trainer or related roles.

- At least 1 year of hands-on experience in refrigeration, air conditioning maintenance or technical support.

• Skills:

- Strong knowledge of air conditioning systems, including working principles and common fault repairs.

- Excellent communication and coordination skills to work across multiple departments and overseas teams.

- Ability to manage safety protocols and ensure compliance with international standards.

- Strong problem-solving and troubleshooting abilities.

• Technical Proficiency: Experience working with after-sales systems, including feedback loops and process optimizations, with knowledge of relevant software tools.

• Environmental Awareness:

- Awareness of environmental protection practices and regulations.

- Strong understanding of health and self-safety protection standards.

What We Offer:

• Competitive salary and benefits.

• The opportunity to be part of a high-growth startup and shape the company’s future.

• A collaborative and innovative work environment with significant opportunities for career growth.

• A supportive and collaborative team culture focused on innovation and growth.

How to Apply:

Interested candidates should send their CV and a cover letter. Please include "Application: After-sales Safety & Maintenance" in the subject line.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender identity, national origin, veteran or disability status.