[HN] Technical Service Executive - Tire Industry

Job purpose:

• Managing the assigned projects (V-Cert, COP, OE technical support…)

• Implementing Tech common works like survey, field test, claim handling, training...

• Managing territory (Technical aspect), pre & after sales

• Support S&R (EPR), OE sale / LSCM activities

Key Responsibilities

1. V-Cert & Regulations

• 100% Governance/Compliance

• Keep on-plan applicable V-Cert/COP; secure in-time

• Saving, optimizing cost

• Update / deploy new Regulation timely and properly

• Manage and operate V-Cert system smoothly & effectively.

2. Commercial Fleet Approach

• Implement fleet approach following scheme to activate new fleets (TECH’s scope)

• Collaborate with Commercial Sales to drive sales and chase goals (churn rate, new fleet

acquisition, fleet sale...)

• Contribute to enhance fleet approach activities: market profile, toolkit, process…

3. Common Works & Territory Management

• Implement Tech common works in territory in charge: survey, field / monitoring test, claim

handling, training...

• Market information updates: product / NPI, customer, competitor

• Provide efficient technical services for sale support.

4. Others & Department KPI

• Support S&R issue (EPR)

• OE technical support: plant audit, genba, claim handling, training…

• Support & implement TB Solution and advanced technology

• Support implementing consumer fleet approach (LUV)

• Other assignments from company / supervisors

• Education: Bachelor / engineer degree - automobile or technical field is preferred

• Experience: At least 3 years in automobile & tire industry (working in homologation is the advantage).

• Skills:

• Good technical background

• Logical with data

• Detail oriented (high accuracy with data)

• Analysis skill & problem solving

• Working independently, proactively and well teamwork

• Communication and interaction

• Proficient MS office

• Language: Fluently English