[High Fashion] Client Advisor / Senior Client Advisor - Located In Hanoi

Sales and Client Service

• Actively engage with clients and provide excellent customer service through regular communication and active client engagement.

• Serve as a Brand Ambassador by promoting the brand vision and fostering consumer brand loyalty.

• Proactively achieve monthly sales targets.

• Independently and proactively follow up on client enquiries and requests, including after-sales services.

• Provide exceptional service standards, offer suggestions and alternatives, and anticipate future needs.

• Take a proactive learning approach to understand best sellers, new arrivals, product knowledge, and all category information.

• Foster teamwork and collaboration to prioritize client needs.

Visual Merchandising Management

• Collaborate with the Visual Merchandising team to maintain and align VM with the global visual guidelines.

Operations

• Adhere to all in-store Standard Operating Procedures (SOPs).

• Assist with cashiering and daily closing settlements.

• Receive and pack stocks in the assigned categories.

• Fulfill any other related duties assigned by the Store Manager.

Inventory Control

• Conduct category scans for inventory management.

• Assist with stock maintenance and cycle counts.

• Replenish display merchandise as required.

Requirements:

• Minimum of 2-5 years of experience in luxury retail, preferably as a Client Advisor or similar role.

• Strong passion and knowledge of the luxury industry, including luxury brands, products, and market trends.

• Exceptional interpersonal skills, with the ability to establish and maintain positive relationships with clients and colleagues.

• Proven track record of achieving and exceeding sales targets in a luxury retail environment.

• Excellent communication and presentation skills, with the ability to articulate product features and benefits to customers.

• Results-oriented mindset with a proactive approach to selling and a focus on delivering an outstanding customer experience.

• Familiarity with CRM techniques, tools, and other store operation applications is a plus.

• Flexibility to work in a fast-paced and dynamic retail environment, including weekends and holidays.