Head Of US College Admissions - Trưởng Phòng Tư Vấn Du Học Mỹ

I. Position summary:

This is a Middle Management Role where successful candidate will work directly with the study abroad counseling team, overseeing daily operations and ensuring the delivery of high-quality counseling service to maximize students' success rates. The Head of Counseling will also collaborate closely with other in-house departments to implement strategies that align with GPA’s development goals, initiate product/service innovation, organize brand engagement events as well as support Managing Director and the Board of Management (BOM) in problem-solving and decision-making.

II. Responsibilities and Duties

a. Leadership and Management

- Lead, mentor, and manage the counseling team to ensure exceptional service delivery.

- Develop and implement strategies to improve the efficiency and effectiveness of the counseling unit.

- Work closely with counselors to allocate goals, set expectations, and monitor progress through assessment tools and reporting systems.

- Develop a resource library and regular training program for counselors.

- Forecast risk and control service quality regularly to maximize degree of satisfaction and minimize drop-off rate.

- Ensure all policies, procedures, documentation, and reporting systems of the company are adhered to by all counselors.

- Plan and oversee department budget.

b. Direct Counseling Service

- Advise students on study abroad products and admission counseling services that meet their needs.

- Work directly with (max. 9) students to meet individual Counseling KPI and ensure students’ admission success rates.

c. Business Growth

- Collborate closely with other in-house departments in developing potential students database and organizing brand engagement events.

- Analyze data to identify trends and opportunities for growth.

- Represent the Counseling Department at events, seminars, and workshops to promote the counseling services.

d. Report and other duties

- Deliver annual/quarterly/monthly reports and as requested.

- Other tasks assigned by line manager and BOM.

III. Compensation and Benefits:

a. Compensation:

- Base Salary:

• Range: Up to $1,500 USD per month (depending on experience, qualifications, and market standards).

• If the candidate has over 5+ years of relevant experience or has degrees from highly prestigious US universities, the salary can be adjusted higher.

- Performance-Based Bonus: Annual Bonus: 1-2x monthly salary based on achieving company goals, customer satisfaction rates, and team performance.

b. Benefits:

- Healthcare:

• Mandatory health insurance for the employee and annual health checkup.

• Mental wellness programs, including counseling and stress management support.

- Paid Time Off (PTO):

• Annual Leave: 12 days of paid vacation per year, plus national holidays.

• Additional Paid Leave: Maternity/Paternity leave, bereavement leave, etc.

- Professional Development:

• Training Allowance: Budget for professional development, including attending conferences, obtaining certifications, or higher education.

• Sponsorship for Travel: Cover travel expenses for conferences, fairs, or university visits (especially for business development).

• Membership in relevant professional organizations or forums.

- Work-Life Balance: Flexible working hours or remote work options, especially if cross-border client meetings are required.

- Additional Perks:

• Tuition Reimbursement: Tuition support for children of employee attending the company's programs.

• Team Incentives: Annual team-building activities, bonuses for achieving team targets, or recognition awards.

IV. Qualifications

• Proper understanding of the US higher education market and the admission process

• At least 2 years of experience in a similar position.

• Comfortable with bilingual working environment

• Fluent in English, priorities given to US College Alumni

• Great communication skill and high degree of sensibility