[HCM/ HN] - Sr. Executive/ Assistant Manager Customer Service
Mô tả công việc
Job summary:
The Customer Service Executive at MGH Logistics Vietnam plays a crucial role in ensuring exceptional service delivery and maintaining strong customer relationships. Based in Hanoi or Ho Chi Minh City, this position requires 2-3 years of experience in freight forwarding logistics. The successful candidate will be the primary point of contact for customers, handling inquiries, processing orders, and managing shipment documentation.
They will ensure compliance with local and international regulations and maintain effective communication with customers, suppliers, and internal teams.
Main Responsibilities
1. Customer Support:
• Serve as the primary point of contact for customers, addressing inquiries, concerns, and requests promptly and professionally.
• Ensure customer satisfaction by resolving issues effectively and efficiently,and maintaining a high level of service quality.
2. Order Processing:
• Handle the entire order processing cycle, including receiving orders, preparing necessary documentation, and managing shipment tracking.
• Collaborate with internal teams and external partners to ensure smooth and timely logistics operations.
3. Documentation and Compliance:
• Prepare and review all relevant shipping documents, such as bills of lading, invoices, and customs declarations.
• Ensure compliance with local and international regulations and company policies to avoid legal and logistical issues.
4. Communication and Coordination:
• Maintain clear and effective communication with customers, suppliers, and internal teams to facilitate seamless operations.
• Coordinate with various departments to ensure all logistics activities are executed smoothly and efficiently.
• Provide regular updates to customers regarding shipment status and address any potential delays proactively.
5. Problem Solving:
• Proactively identify potential issues in the supply chain and implement solutions to mitigate risks.
• Handle customer complaints and disputes professionally and efficiently, ensuring a satisfactory resolution for all parties involved.
6. Reporting:
• Generate regular reports on shipment status, customer feedback, and overall service performance.
• Analyze data to identify trends, areas for improvement, and opportunities for enhancing customer satisfaction and operational efficiency.
7. Relationship Management:
• Build and maintain strong relationships with key customers, understanding their needs and ensuring their expectations are met.
• Actively seek feedback from customers to continuously improve the service quality and address any concerns.
8. Continuous Improvement:
• Stay updated with industry trends, best practices, and technological advancements in logistics and customer service.
• Participate in training programs and workshops to enhance skills and knowledge, contributing to personal and professional growth.
9. Support Sales and Business Development:
• Collaborate with the sales and business development teams to provide excellent service to potential and existing clients.
• Assist in preparing proposals, quotes, and presentations to support business development efforts.
Yêu cầu công việc
• A smart-working individual with excellent knowledge of all the functions of the freight forwarding department and the processes involved.
• 2-3 Years of experience and knowledge in customer service is a must.
• The candidate must have a minimum of 1.5 years of experience with the current employer.
• Good written communication skills in the English Language, and attention to detail.
• Proficiency in handling MS Office tools
• You must be an enthusiastic learner in this fast-paced working environment and handle pressure with ease.
Phân tích mức độ cạnh tranh
VietnamWorks AI
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Giá
29.000đ / lượt
Bạn có 1 lần dùng thử miễn phí
Các phúc lợi dành cho bạn
Thưởng
Khác
Thông tin việc làm
03/12/2024
Nhân viên
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Xuất Nhập Khẩu & Thủ Tục Hải Quan
Air/Sea Shipments Handling, Documentation Control, Freight Forwarding, import export documentation
Hậu cần/Giao nhận
Bất kỳ
2
Người Việt Nam
Địa điểm làm việc
Add: 8th Floor, Bac A Tower, 09 Dao Duy Anh Street, Dong Da Dist, Hanoi, Vietnam.
Mekong Tower, 235 - 241 Đường Cộng Hòa, phường 13, Tân Bình, Hồ Chí Minh, Việt Nam
239 Đường Cộng Hòa, Phường 13, Tân Bình, Ho Chi Minh City, Vietnam
(Xem bản đồ)Nhận diện một số hình thức lừa đảo
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