[HCM] Head of Telesales
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Hơn 90% người dùng hài lòng
Mô tả công việc
- Coordinate with team leaders/ Supervisors to manage daily operations of the team. Including: build up, maintain working regulations; build up, maintain the compliance, working improvement; arrange, allocate shifts of the team; build up/adjust sales channel to approach customers; monitor progress, loan document result of department; collaborate with other team leaders to solve arising problems…
- Prepare and implement sales plan, fulfil sales target of telesales
- Collaborate with team leaders/ Supervisors to look for, allocate, monitor and evaluate the effectiveness of the usage of potential customers allocated to every team
- Build up, transfer, monitor and collaborate with team leaders to improve KPIs about productivity and job quality for telesales (number of calls, successful deals, successful product/product group selling, average loan amount, NPL…)
- Coordinate direct sales in receiving/supplementing loan document, customer’s on-site consultancy, signing loan contract and other tasks as job description, after telesales got a successful consultance.
- Build up, request personnel for telesales in accordance with company’s business orientation, with market in every time and join telesales recruitment.
- Prepare content, training documents and coordinate with team leaders to execute training/re-training activities for telesales.
- Prepare and request benefits, bonus in accordance with company’s policy and competitive with the market for telesales
- Collect, analyze and report information about product, service, program, sales policy of competitors
- Recommend ideas of products, program/sales policy just for telesales
- Develop, propose and implement internal emulation programs for telesales
- Analyze, report the effectiveness of telesales periodically
- Report to Sales Director (as requested)
Yêu cầu công việc
- Graduated from University with major of finance, banking, business management, foreign trade, trading, Marketing…
- At least 08 year experiences at the same position, managing telesales in pervious would be advantage point
- English fluency (listening, speaking, reading and writing)
- Understanding in customer lifetime value
- Customer service inbound call
- Having knowledge of digital lending process
- Analysis skills of sales performance and customer journey
- Office computer proficiency
- Profound understanding of product, loan process (personal)
- Deeply understanding of customer behaviour in banking, finance, insurance sector
- Leadership, encouragement, inspiration and excellent convince
Phân tích mức độ cạnh tranh
VietnamWorks AI
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Giá
29.000đ / lượt
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Thưởng
Chăm sóc sức khoẻ
Cơ hội du lịch
Thông tin việc làm
07/01/2025
Trưởng phòng
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Call Center
Telesales Management, Contact Center Management, Digital Sales, Quản Lý Telesales, Finance
Tài Chính
Tiếng Anh
Không yêu cầu
Không hiển thị
Địa điểm làm việc
Tòa nhà OneHub Saigon, Đường D1, Tân Phú, Thành Phố Thủ Đức, Hồ Chí Minh, Việt Nam
1st Floor, SaiGon Royal, 91 Pasteur, Ben Nghe Ward, District 1
(Xem bản đồ)Nhận diện một số hình thức lừa đảo
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