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Global Customer Support
Job description
- Receive requests from world-wide customers via emails, request management systems and phone calls.
- Resolve customer’s problems encountered when using the company's system.
- Most customers come from USA, Korea, Japan, Singapore, India, China, Turkey, etc...
* Working time:
- Work 5 days/week; including weekends, holidays, Tet holiday.
- Work in rotation of 3 shifts and in accordance with the company:
Shift 1: 6 am - 2 pm,
Shift 2: 2 pm - 10 pm,
Shift 3: 10 pm - 6 am.
Job requirements
- Good English; ability to communicate directly with customers.
- Ability to analyze, logical thinking.
- Skillful in using office software (Word, Excel, Outlook, PowerPoint).
* Priority:
- Experiences in Shipping & Logistics
- Have a good spirit of learning, attitude and responsibility.
- Ability to work long-term.
- Knowledge of IT/ SQL and Database is an advantage
What We Can Offer
Bonus
Travel Opportunities
Job Information
25/10/2024
Fresher/Entry level
Customer Service > Customer Service - Call Center
Logistics, Customer Service, Shipping, English, MS Office
IT Software/SaaS
Any
Not required
Not shown
Job Locations
Scetpa building, 19A Cong Hoa street, ward 12, Tan Binh District, HCMC
SCETPA Building, 19A Cong Hoa Street, Ward 12, Tan Binh District, Ho Chi Minh City
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