Global Customer Service - Night Shift & Day Shift (Flexible)

ABOUT BINCG

BIN Corporation Group is an international multi-disciplinary company based in Ho Chi Minh City,

Vietnam. We are hiring for a commercial company, one of our oldest brands, experienced in

consulting on immigration, travel, and other related services. We serve customers from all over

the world and make every effort to support them in getting the best experience while traveling to

a foreign country.

Our team is present in multiple countries with diverse cultures and languages, leading to a

thoughtful understanding of every customer we meet. With the development of that powerful

team, we are looking for the next coworkers to proceed with our mission.

ABOUT THE JOB

Serving international customers is really interesting but also challenging. Let's join our team if

you:

• Process potential clients’ inquiries (Leads) assigned from Admin;

• Actively reach out to new customers & extend clients list from various sources outside

of the company;

• Establish trust-based relationships with clients to deliver services;

• Collect client database and fulfill the Customer Relationship Management system;

• Provide consultancies and solutions compatible with clients’ needs;

• Issue Quotation & Invoice compatible with consultancies; and make service orders;

• Provide support and resolve issues arising between customers and stakeholders

involved with Orders;

• Provide instructions for payment & Inform any service fee/ policy updates to the clients;

• Follow up and remind clients with email and/or social media platforms;

• Make Weekly Profit Report;

• Make Monthly Customer Reports (quantity of leads & inquiries);

• Other duties requested by the Sales Manager.

KEY REQUIREMENTS

• Bachelor's degree in Business English, Foreign Trade, Linguistics,Economics, or any related fields.

• Excellent oral and written English communication skills, including negotiation and presentation skills.

• Proficiency in Microsoft Office and other travel-related software.

• Detailed-oriented, strong organizational and time management skills

KEY KNOWLEDGE AND SKILLS

• At least 2 years of experience.

• Experience in the travel industry and working with foreigners are big pluses.

• Document preparation and management skills

• Ability to work independently and take initiative

• Experience resolving customer satisfaction issues

• Dynamic, creative, experience working under pressure with multiple tasks.

• Excellent follow-up in the process, follow-through, and willingness to support and help others.

• Persuasive, active listening, good communication, and building business relationships.

*Schedule

• Day Shift

• Night Shift & Day Shift (Flexible)

• The detailed working hours will be discussed during the interview.