Global Customer Service - Fresher

Working time: Rotating shift working with 03 shifts (8 hours/day; 40 hours/week)

+ Morning shift: 06:00 - 14:00

+ Afternoon shift: 14:00 - 22:00

+ Night shift: 22:00 - 06:00

- Handle inquiries from international customers.

- Be responsible for troubleshooting by close cooperation and communication with Global Carrier.

- Take prompt actions following procedures if detected any issues on monitoring system.

- Analyse the data and report to the related parties.

- Monitor and maintain the service quality of international call, roaming and operation of equipment remotely.

- Any other customer support tasks.

Benefits

- Two months training program for newcomers

- Salary increases twice/year, bonus twice/year

- Shift allowance

- Overtime payment

- Light meal allowance

- Free Parking

- 14 Annual Leave days & 3 Sick Leave days, other special leave days

- Flexible working time window for pregnant employee

- Accident insurance 24/24

- Opportunities to participate in Company Trip, Parties, Sport Activities, etc.

- Self-improvement classes and other training activities

Working Location: Tầng 5, Tòa nhà QTSC 9, Đường số 3, Công viên phần mềm Quang Trung, P. Tân Chánh Hiệp, Q.12, TP.HCM

- Final year students are welcomed (Able to work full-time). Non-IT background are welcomed.

- No experience required.

- Fluent in both written and spoken English.

- Attention to details, eager to learn, hard-working, careful.

- Ability to work under pressure, handle multi tasks.