General Manager

Job Summary

The General Manager will oversee the day-to-day operations of Rom Casa Hostel, ensuring exceptional guest experiences, staff productivity, and operational efficiency. This position requires a leader with strong organizational, communication, and problem-solving skills to maintain and enhance the hostel’s reputation as a top destination for travelers.

Key Responsibilities

Guest Services

• Ensure all guests have a positive experience, from check-in to check-out.

• Handle guest inquiries, complaints, and feedback promptly and professionally.

• Maintain a welcoming atmosphere aligned with the hostel’s brand identity.

Operations Management

• Supervise daily operations, including housekeeping, maintenance, front desk, and F&B services.

• Develop and implement standard operating procedures (SOPs) to optimize efficiency.

• Monitor and manage occupancy rates, ensuring maximum capacity utilization.

• Ensure compliance with health, safety, and local government regulations.

Staff Management

• Recruit, train, and supervise hostel staff, fostering a positive work environment.

• Develop staff schedules and ensure adequate coverage at all times.

• Conduct regular staff meetings to address issues, share updates, and provide training.

Financial Management

• Oversee the hostel’s budget, revenue, and expenses to ensure profitability.

• Manage inventory, including supplies for housekeeping and the café/bar.

• Handle payroll and maintain records of financial transactions.

Marketing & Promotion

• Collaborate with the marketing team to develop campaigns that attract guests.

• Maintain the hostel’s online presence through social media, OTA platforms, and reviews.

• Build partnerships with local tour operators and businesses to enhance offerings.

Facility Maintenance

• Oversee the maintenance and cleanliness of the hostel, including rooms, common areas, and outdoor spaces.

• Coordinate with contractors and vendors for repairs and improvements.

• Vietnamese

• Male or Female

• 30-45 years old

• Fluent in English

• Minimum of 5 years in a manager role in hospitality, especially with Staff Management