General Manager

Planning & Financial Management

● Develop a budget and human resource plan to meet the objectives of business targets.

● Develop business, marketing, and customer service plans.

● Create action plans that align with the company’s strategic development direction.

● Formulate strategies to increase revenue across all areas, including room sales, F&B outlets (restaurant and sky bar), and events.

● Oversee annual financial and budget targets across all departments.

● Manage the cost of operations and investments efficiently, including F&B and hotel services.

Sales & Marketing

● Lead and oversee all sales strategies, driving both direct bookings and third-party partnerships.

● Work closely with the sales team to identify and capitalize on new revenue opportunities, targeting international and domestic markets.

● Foster relationships with corporate clients, travel agents, and local businesses to increase room occupancy and event bookings.

● Develop and implement strategies to market the hotel's restaurant and sky bar, ensuring they attract both hotel guests and external patrons.

Restaurant & Sky Bar Management

● Supervise the overall operations of the hotel's restaurant and sky bar, ensuring seamless coordination between kitchen, bar, and front-of-house teams.

● Work with the F&B team to develop seasonal menus, special events, and promotions that reflect local cuisine while enhancing the guest experience.

● Oversee staff training to ensure consistent service excellence and compliance with food safety standards.

Implementation and Supervision

● Guide, supervise, and inspect operations, ensuring compliance with approved regulations, rules, and procedures.

● Oversee the provision of customer services to ensure high-quality guest experiences, including resolving complaints effectively.

● Ensure that all business data collection and storage comply with company regulations.

● Report all business activities to the Owner periodically and advise on facility repairs, renovations, or upgrades.

● Direct and supervise security, fire prevention, and environmental protection, ensuring a friendly and safe environment.

Human Resource Management and Development

● Recruit, manage, and develop all hotel staff.

● Build organizational structures, recruit, train, and manage personnel, aligning with the business strategy.

● Develop employee reward systems and maintain a positive atmosphere.

● Ensure staff across all departments, including F&B, sales, and hotel services, are supported and developed.

REQUIREMENTS

● A bachelor’s degree is required.

● Proficiency in English is a must.

● Excellent communication, negotiation, and leadership skills.

● Fluency in Hotel Management Software

● At least 6 years of experience in the industry (preferably in a similar position).

● Ability to foster trust, inspire collaboration, and drive results.

BENEFITS

● Competitive Salary Package and performance based bonuses.

● Work Permit and Visa Support

● Annual Flights to home country

● Health insurance coverage