Fulfillment Specialist

ABOUT THE ROLE

Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 900% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.

We are now seeking a fulfillment specialist to monitor purchase orders from customers, ensure orders are fulfilled accurately and efficiently through effective management of the order fulfillment process, from order receipt through delivery to the customer. Troubleshoot and resolve order issues in a timely manner. You will work closely with suppliers/manufacturers to monitor stock levels, coordinate replenishment planning and minimize out-of stock.

WHAT YOU WILL DO

The Fulfillment Specialist is responsible for ensuring order fulfillment in an accurate and timely manner. Primary duties include:

- Monitor order fulfillment processes, identify breakdowns or delays, and implement corrective actions to resolve issues

- Actively communicate with suppliers to monitor inventory levels with suppliers/manufacturers and coordinate replenishment schedules to avoid item stockouts that could delay orders

- Coordinate with customer support team to provide further information regarding shipping status, product availability, product quality and help them to solve customer’s requests in a timely manner

- Daily monitor and analyze fulfillment metrics such as processing time, lead time, shipping time, defects and return rate and provide recommendations for performance improvements to suppliers

WHAT WE ARE LOOKING FOR

- Bachelor’s degree in Supply Chain Management or a related field

- Strong proficiency in Microsoft Excel, order management systems, ERP

- Strong problem-solving skills, data-driven mindset, attention to detail, and the ability to work independently and as part of a team

- Excellent communication and collaboration skills

- Effective written and verbal communication skills in English. Chinese is a plus

- Experience in fulfilling orders in an e-commerce environment is a plus

WHAT YOU CAN EXPECT

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

- Competitive salary

- Full salary during probation

- 12 days work-from-home & 12 days of paid annual leave

- Additional seniority paid annual leave

- Global health insurance package for yourself and annual health check-up

- Guaranteed 13th month salary

- Year-end bonus as part of our profit sharing program

- A Pantry & a Crossian Cafe stocked with goodies, ready to serve

- Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events

- General company T&D Program + dedicated T&D budget for managers

- Other benefits in accordance to Company's Policy and Vietnam Labor Laws