Front Office Admindnistration ( Thư Ký Bộ Phận Lễ Tân)

MAJOR RESPONSIBILITIES

• Manage all vouchers Official Receipt (OR), Miscellaneous voucher (MV), Refund

voucher (RF), Rebate voucher (RB), Adjustment voucher (AD) etc issued by CREs

to avoid missing. This is a very detailed work and require a lot of time to

manage.

• Prepare & submit Monthly billing, Car/Motor/Bike parking, Room-maid reports,

School Bus report etc to Manager

• Responsible for printing & cutting for any internal notice, message, channel list, etc for

residents

• Organise and implement guest programs/plans/activity that anticipate and meet

guest needs and interest.

• Monitor all stationary in FO and raise request to purchase for any item to maintain the

adequacy of any item

• Support managers in their works

• Act as a link between departments on operations and sales processes.

• Manage individual portfolio assigned to maximize guest satisfaction.

• Contribute to increase customer satisfaction level and the ratio of compliments against

complaints.

• Checking PA and visa/TRC of LS guest to make sure all valid

• Support CREs in case they need to go out of Front Desk to assist guests or other

purposes

• Excellent skills in English, oral & written

• College graduate- Fresh student & above, preferably with major in Hospitality or related professional area.

• College graduate & above, preferably with major in Hospitality or related professional area.

• Ability to work independently, teamwork spirit, self-motivation & enthusiasm

• Good at computer skills, good customer service skills, outgoing & friendly

• Well-groomed & paying attention to details, good work ethics