Front End Developer - Technical Support (Based in Kuala Lumpur)

#BeMore

Do you have Front End skills and want to be part of our team for one of the biggest global internet leader account in the world? Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company, and work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

WHAT IS YOUR MISSION?

As a Front End Developer, you will be working with our Global Internet Leader Account to deliver #bemore customer experience. As part of our Web Development and Digital Marketing Team at our Kuala Lumpur office you will work in a diverse team of specialists from around APAC to intervene on delicate implementations with advertisers and webmasters to identify requirements for improving and deploying successful shopping and dynamic remarketing campaigns.

You are also required to perform these job functions:

● Deploy leads, implement tags, optimize mobile ads performance, enable integration and troubleshoot issues that customers may have regarding their online ad campaigns.

● Engage in phone consultations with customers in which you will educate them on mobile website speed issues and guide them to fix issues where possible.

● Effectively consult or educate customers on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)

● Provide customer service support with exceptional customer service as well as train, investigate and troubleshoot client along implementation by Hangouts

● Troubleshooting for conversion, remarketing, dynamic remarketing, and analytics.

● Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

● Have at least a Bachelor's Degree in any field. For a Diploma's degree, at least 5 years of work experience is required.

● Have intermediate-good English communication skills.

● Relevant technical skills and knowledge of HTML, CSS, PHP, JavaScript. Candidates with passion/experience in a customer service role OR experienced in coaching, training, or educating are preferred.

● FRESH GRADUATES/FRONT END FRESHERS ARE ALSO ENCOURAGED TO APPLY!

● Excited to work with growing and emerging art products: you will be trained to deploy tags on foundational CMS platforms such as Drupal, Wordpress, Shopify, Magento or Zencart; implementing, activating and supporting Adwords, Analytics, Merchant Center, Management Tags, and more.

● Has an ability to advise or guide customers effectively. Be able to communicate with the goal of listening effectively and empathizing with customers.

● Knowledge of Google Ads, Google Analytics, Google Shopping is an advantage.