Finance Order-To-Cash (OTC) Collector Specialist - HCMC

1/ Main Responsibilities:

• Monitor the assigned customer accounts on the daily basis

• Keep track of payment due dates and send reminders to customers to encourage timely payments

• Contact customers by phone, email to receive the payments/ payment plans per the due date and avoid overdue invoices

• Update account/ invoice status in the Collection system for the records

• Update bank statement and follow up with Global Service Centers (GSC) to have the correct clearing payment

• Coordinate to solve customer issues and complaints concerning billing and invoice issues for collection

• Monitor customer credit and work with Sales/ Operations team to renew, terminate, put on hold, stop, etc. billing

• Work with Sales/ Operations team to ensure the valid customer contract is in place

• Perform month-end tasks per the assignment from Order-to-Cash (OTC) Team Leader/ Manager

• Process refunds to customers and coordinate with Procure-to-Pay (PTP) team to process payment

• Submit regular reports on the status of unpaid accounts and any repayment progress.

• Involve to enhance end to end processes to fasten the collection & customer's satisfaction

• Other tasks assigned by the OTC Manager

2/ Process: Follow DHL's Global Standard Operating Procedure (SOP) and Job Aids to work with the related parties in the country and GSC

3/ Working Location: 11th Floor, Etown 2 Building, 364 Cong Hoa, Ward 13, Tan Binh District, HCMC

• 2-3 years of experience in Collection or similar roles

• Bachelor's degree in Finance or equivalent

• Solid experience in MS Excel (e.g. Pivot Tables, charts, etc.) required

• Fluent in English verbal/written communication

• Having experience working with Shared Service Center is a plus point

• Detail-oriented, and customer-focused

• Excellence in communication & soft skills

• Have logical thinking and analytical skills

• Ability to collaborate well with other departments & GSC to have a smooth process

• Ability to take initiative and follow up with details

• Ability to take ownership and drive improvement

• Proactive in identifying potential issues, and in developing practical solutions