Facilities Manager/ Workplace Experience Manager

About the Role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Manage the delivery of all onsite soft service scopes at client site in accordance to KPI. Service scopes include:

o Food/Canteen catering services

o Office cleaning; Factory cleaning; Internal waste handling and pest control

o Reception; Postal services & office supplies; Meeting room management; Pantry supplies and service

o Indoor Plant & Landscaping services

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.

• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.

• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.

• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.

• Oversee programs ran by third party vendors. Ensure all invoices for business services billed.

• Ensure support provided by the team is efficient and consistent.

• Lead by example and model behaviours that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

• Bachelor’s degree in hospitality, business administration is desired, with 7-10 years of experience in managing relevant soft service scopes as described for Corporates with more than 500 employees.

• At least 05 years direct people management experience, with demonstrated capabilities/track of record of success in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention

• Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

• In-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Extensive organizational skills with a strong inquisitive mindset