F&B Management Assistant

Lotte Mall West Lake Hanoi is seeking for a Sales Management Assistant to be responsible for operation supervision and sales management of F&B field in Lotte Mall with around 50+ F&B brands.

1. Floor Operation

- Daily checking floor, common area operation to Identify defects, hygiene & security issues and coordinate with internal departments to solve them promptly

- Daily checking tenant operation (FOH, BOH, staff) to ensure every tenant follows Mall rules and regulations

- Discuss with the operation team to come up with a suitable process for F&B tenants: import & export foods, dispose of trash, delivery activities…

- Implement the Shopping Mall promotions from SP team to TOS tenants, follow up and supervise the deployment of tenants

- Quickly and effectively coordinating work related to infrastructure or design between tenants and the internal department

- Co-operate with tenants and internal departments (Customer Service, Sales Planning, Sub-contractors) to resolve arising issues quickly and effectively through continuous communication with customers and tenants

2. Sales & Marketing

- Collecting brands’ promotions monthly and supporting posting on Lotte channels (Social page, Website, Kiosk, App, etc.)

- Operating with tenants to work with other departments on proposing brands’ events and ensuring that the events run smoothly, increase the brand’s image and boost revenue

- Organizing monthly events of the F&B category in cooperation with tenants and internal departments

- Analyzing each event and promotions’ result to continuously improve

3. Leasing & Tenants Support

- Searching for potential tenants which suitable for leasing plan if there is any available slot

- Building and discussing with tenants about T&C policy; negotiating contracts articles to balance both parties’ benefits

- Preparing and executing lease documents (contract, addendum, minutes…)

- Maintaining partnership with tenants during & after the deal (brands’ BOD, owner…)

- Prepare & confirm the documents related to fitting out (handover, acceptance minutes, fitting-out completion minutes & fitting-out deposit refund, etc.)

- Support tenants and cooperate with the Facility & Design Team to solve construction and technical issues during the operation

- Bachelor degree in Business Administration, Marketing and related major

- At least 1 year of experience in the relevant position in Restaurant Management, F&B Operation, Retail, Shopping Mall, Commercial & Trade field

- Have knowledge in food safety and hygiene; Experienced in F&B Quality Control is an plus

- Good verbal and written communication in English and Vietnamese

- Hard-working, have good team-work and communication skills

- Can work under high pressure and self-motivation

- Must be available to work in shift, 5 days/weeks (Shift 1: 8:30 - 5:30; Shift 2: 14:00 - 22:00)

Benefits:

- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review

- Training & development: Personal development course, professional training course, solf skill training course...

- 15 paid-leave annually; Social, Health, Unemployment insurance

- Health care scheme: PVI Health insurance; Annual health check

- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...

- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities