F&B Management Assistant

Lotte Mall West Lake Hanoi is seeking for a Sales Management Assistant to be responsible for operation supervision and sales management of F&B field in Lotte Mall with around 60+ F&B brands.

1. Food Quality Control

- Inspect, evaluate and monitor compliance with food safety, food quality, and service quality at the F&B brands of Shopping Mall

- Coordinate with F&B brands to find the cause of non-compliance and the solutions; Monitor corrective and preventive actions of the brands

- Ensure maintenance of raw material standards, inspection numbers, and legal documents at the F&B brands

- Handle arising issues regarding raw materials/food safety/insects/chemicals/inspection teams at the restaurants

- Make reports and perform other tasks as assigned

2. Floor Operation

- Daily checking floor, common area operation to Identify defects, hygiene & security issues and coordinate with internal departments to solve them promptly

- Daily checking tenant operation (FOH, BOH, staff) to ensure every tenant follows Mall rules and regulations

- Discuss with the operation team to come up with a suitable process for F&B tenants: import & export foods, dispose of trash, delivery activities…

- Implement the Shopping Mall promotions from SP team to TOS tenants, follow up and supervise the deployment of tenants

- Quickly and effectively coordinating work related to infrastructure or design between tenants and the internal department

- Co-operate with tenants and internal departments (Customer Service, Sales Planning, Sub-contractors) to resolve arising issues quickly and effectively through continuous communication with customers and tenants

- Bachelor degree in Business Administration, Marketing and related major

- At least 1 year of experience in the relevant position in F&B Quality Control, Restaurant Management, F&B Operation, Retail, Shopping Mall

- Have knowledge in food safety and hygiene

- Good verbal and written communication in English and Vietnamese

- Hard-working, have good team-work and communication skills

- Can work under high pressure and self-motivation

- Must be available to work in shift, 5 days/weeks (Shift 1: 8:30 - 5:30; Shift 2: 14:30 - 22:30)

Benefits:

- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review

- Training & development: Personal development course, professional training course, solf skill training course...

- 15 paid-leave annually; Social, Health, Unemployment insurance

- Health care scheme: PVI Health insurance; Annual health check

- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...

- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities