Expert, Change Management
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Mô tả công việc
Job Purpose
- The job holder supports change management activities (assessing change impact, defining performance's indicators, engaging stakeholders, developingcommunications plan, survey, tracking progress and reporting performance results).
- The job holder manages communication activities, user support, content development on digital channels and supports users on the implementation ofchange/adoption.
- The job holder supports the implementation organization of the Bank's culture and core values programs for the Human Resource Division
Key Accountabilities (1)
A. Change Management Support
- Conduct change impact assessment and stakeholder analysis (for internal and external stakeholders).
- Developed change management plans.
- Engage and support stakeholders through change implementation
- Develop and implement communication plans and track progress.
- Evaluate and report on performance results / efficiency of communication and transformation change implementation activities.
- Support design, planning, pilot preparation and implementation of initiatives.
- Prepare reports for discussions and updates on transformation initiatives.
- Prepare requirement specifications from customer journeys and define needs
Key Accountabilities (2)
B. User Support và Communication Collaterals
- Develop and manage user manuals / guidelines, materials, customer support scripts.
- Partner with feature development teams to design and develop digital user experience, plan and develop useful, usable content including instructionaltext, error and confirmation messages.
- Translate complex concepts into easy-to-understand interactive experiences to support online users to complete interactions smoothly and effectively.
- Create and manage content on digital channels for new features.
- Create, edit and manage content for communication campaigns.
- Actively research, collect information, update new market trends to develop new content strategy.
- Conduct surveys, collect, manage customer feedback, propose solutions to provide improved support to users.
Yêu cầu công việc
Domain Expertise
- More than 07 years of experience in the same field.
- Demonstrated experience supporting change management strategies and plans
- Superior writing, editing, and proofreading skills in English and Vietnamese languages
- Experience planning for and developing useful and usable content
- Experience supporting project management and organizational change projects
- Demonstrated experience creating online/digital content and executing on content strategy within the interactive space
- Demonstrated experience developing web/app content
- Demonstrated experience translating complex concepts into easy-to-understand interactive experiences to support online users
- Knowledgeable on digital technology
Qualifications
- Bachelor's degree in Communication, Technology
Phân tích mức độ cạnh tranh
VietnamWorks AI
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Giá
29.000đ / lượt
Các phúc lợi dành cho bạn
Thưởng
Chăm sóc sức khoẻ
Đào tạo
Thông tin việc làm
28/02/2025
Nhân viên
Tiếp Thị, Quảng Cáo/Truyền Thông > Tiếp Thị Trực Tuyến
Digital Content Marketing, User Support, Content Strategy, Digital Technology, Content Writing
Ngân hàng
Tiếng Anh
7
Không hiển thị
Địa điểm làm việc
Techcombank HO Quang Trung, số 6 Quang Trung, Trần Hưng Đạo, Hoàn Kiếm, Hà Nội
Head Office: 6 Quang Trung Street, Hoan Kiem District, Hanoi
(Xem bản đồ)Nhận diện một số hình thức lừa đảo
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