Executive - Sales And Technical Service, Functional Coatings - Haptic, Coatings

OBJECTIVES OF THE POSITION

• Develop business, handle technical service and support customers in commercial and technical aspects, focusing on coatings for the footwear and toy industry.

• Build and execute activities for sustainable business growth.

MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES

Sales development

• Establish and maintain close relationships with customers to enhance business partnerships and position our company as the preferred supplier.

• Create and implement sales plans, actions, and services, aiming to achieve sales budgets and target margins.

• Proactively align customer forecasts, track order implementations, and analyze discrepancies with customers to identify reasons.

• Coordinate and ensure product delivery, right quality, right quantity and right time and complete sale process (from order to cash).

• Discuss and negotiate with customers about offering, pricing and business models

Technical service

• Provide technical support for footwear and toy industries’ business in Vietnam.

• Provide comprehensive technical guidance to customers, address claims and resolve issues to ensure smooth production processes.

• Organize and execute line trials for customers to ensure compatibility with their production lines.

• Support the trial of new technologies and facilitate the launch of innovative products.

• Collect and analyze customers’ feedback on product performance and provide problem-shooting technical service to customers.

• Provide inputs and recommendations for developing / evaluating product applications, defining marketability, modifications and termination of ineffective products.

New customer development

• Conduct thorough market intelligence to understand customer needs, analyze competitors’ products and pricing, and identify target customers.

• Explore, identify, and develop new customer accounts, delivering impactful sales presentations and workshops to promote our solutions and increase brand awareness.

• Provide attractive offerings that align with both customer needs and company objectives, fostering long-term business relationships.

Credit management

• Monitor the growth of the customers’ business, review and coordinate with credit control to make appropriate credit recommendations.

• Follow up payment collections and ensure on-time payment from the customers.

Additional assignments

• Handle other assignments (if any) in a timely manner

• Degree, preferably in Chemistry or Chemical Engineering.

• Minimum 5 years experiences in sales and technical service, preferably in the coatings, chemical, footwear or toy industries.

• Experiences in handling the coating materials and applications.

• Good knowledge in coatings’ materials and processing.

• Ability to adapt to different working principles of different customers.

• Ability to solve technical issues in failure products or incidents efficiently.

• Ability in building and maintaining relationships with clients to foster loyalty and repeat business.

• Ability to communicate English in both verbal and written.

• Strong teamwork spirit and a strong sense of ownership.

• Proficiency in Chinese is a plus.

• Computer skills (MS. Office).

• Required Competencies: Act with Entrepreneurial Drive, Demonstrate Customer Focus, Communicate Effectively and Collaborate for Achievement.