Events & Community Outreach Manager

Position Objective

The Events & Community Outreach Manager leads and manages

• school -wide internal and external events

• external community outreach initiatives for ISHCMC

• education and engaging programming at ISHCMC for our community, faculty and staff, and parents.

The Events & Community Outreach Manager ensures that community engagement opportunities are aligned, relevant and consistent to ISHCMC values.

As part of the Community & Global Engagement team the successful candidate will carry the school’s voice and work closely with the ISHCMC communications team to ensure that events are clearly communicated.

Responsibilities

Events Management

• Build an annual calendar of daily, weekly, monthly and one-off events, programs and experiences in partnership with community organizations and stakeholders

• Create event management / operational plans for whole school events based on timelines, budget and school need

• Manage the school events calendar to ensure alignment between departments and a balanced programme

• Conduct market research for sourcing and information gathering

• Proactive approach to handling issues and troubleshooting any emerging problems

• Identify event opportunities, understand the market, and generate interest

• Articulately propose ideas to improve services and event quality

• Collaborate with facilities and oversee all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment

• Commit to compliance with safeguarding, insurance, legal, health and safety obligations for all events

• Enthusiasm regarding collaborative work with Communications to promote, publicize and drive attendance to events

• Provide feedback, clear reporting to stakeholders upon requests

Community Network & Partnership Building

• The successful candidate will strengthen and continue to build on ISHCMC’s current network and develop new community partnerships

• Build and develop long-term partnerships with community groups which support effective outreach and engagement.

• Ensure community outreach engagement initiatives align with ISHCMC Mission & Vision

• Identify events and opportunities within the ISHCMC network that may be relevant to the ISHCMC community

• Establish strong relationships with community partners and members to promote collaboration and ensure a clear flow of communication among internal and external stakeholders.

• Participate as a member on committees within ISHCMC network and Community

Program Development

• Develop and deliver the ISHCMC Speaker Series, Rhino Adult Education Hub and Workshop Series

• Develop and deliver programming content that engages our ISHCMC Community and parents

• Ensure programmes are clearly documented in management/operational plans to ensure sustainability

• Ensure that education programs and topics reflect community needs and interests

• Source experts and speakers from a wide variety of topics that are relevant and engaging to the ISHCMC Community

Community & Global Engagement

• Assist and participate in activities, projects, and/or events at ISHCMC

• Collaborate with PTO and community groups to provide effective programming

• Submit weekly reporting and information of activities to reporting manager

• Support the PTO team by staying connected with a variety of members of the community to build rapport, get feedback and implement communication strategies

• Lead the Community Engagement function to provide exceptional community and customer experience to ultimately drive retention of students and increased advocacy of the school.

• Performs other tasks as requested by direct report.

Communications & Customer Service

• Contribute to high quality content derived from Events and Community Outreach in alignment with the School’s vision and values.

• Provide relevant content to the Communications team in regards to events and news pertaining to ISHCMC communities

• Work closely with other departments/peers to develop, coordinate and maintain high levels of communication within the Community, excellence in the delivery of services

• Foster and engage current ISHCMC network and community and continue to provide excellent customer service.

Position Requirements

• This role requires an individual with more than 5 years school or corporate level communications/ public relations experience who has knowledge in message development and execution gained in an environment where they have worked across multiple channels with multiple audiences.

• Highly organized and possesses effective time management skills. A self-starter who is a quick study and can take ownership of determined tasks and deliver them to high standards.

• Strong communicator with excellent customer service experience and problem-solving skills.

• Ability to be empathetic with a school community to build strong relationships and tap into the needs of parents so that communications are relevant and impactful.

• A committed and loyal individual, who is prepared to work the necessary hours to meet deadlines.

• Patient and thoughtful mentor to a team of direct reports with a collaborative style.

Qualifications

• Bachelor degree in Business Administration, Education, Public Relations and/or related fields.

• Possess 3-5 years experience working within an International School setting.

• Possess 3-5 years of professional experience in community development and related experience in the education field.

• Advanced English language skills (reading, writing and verbal).

• Ability to organize, multi-task, prioritize and work under pressure.

• Possess strong customer service, verbal communication and listening skills.