E-Commerce Manager

1. Order Fulfillment & Logistics

◦ Prepare, pack, and ship Ginkgo T-shirts products to customers while maintaining brand presentation.

◦ Work closely with local and international shipping partners to ensure timely delivery.

◦ Handle returns and exchanges in alignment with company policies to maintain customer satisfaction.

2. Inventory & Stock Management

◦ Manage stock levels of t-shirts, accessories, and other products across multiple platforms.

◦ Conduct regular stock checks to ensure availability and prevent overstocking or stockouts.

◦ Coordinate with production teams to align inventory with sales trends and marketing campaigns.

3. Digital Marketing & Content Management

◦ Develop and execute digital campaigns that reflect the Ginkgo T-shirts brand identity.

◦ Create engaging content showcasing products, behindthe-scenes stories, and customer testimonials.

◦ Optimize online ads, email campaigns, and social media to drive traffic and conversions.

4. Website Management

◦ Maintain and update the e-commerce platform with new products, promotions, and features.

◦ Work with designers and developers to create an aesthetically pleasing and functional online shopping

experience.

◦ Analyze website performance using tools like Google Analytics to inform improvements.

5. Customer Care

◦ Provide exceptional support for customer inquiries and order issues.

◦ Monitor reviews and feedback to address concerns and improve customer satisfaction.

◦ Establish a customer loyalty program to enhance retention and engagement.

6. Packshot Photoshoot Management

◦ Organize and manage packshot photoshoots for new and existing products.

◦ Collaborate with photographers and stylists to ensure high-quality product images.

◦ Regularly update the website with new visuals to maintain accurate and appealing product listings.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.

• At least 4-5 years of experience in e-commerce, ideally within the fashion or garment industry.

• Proficiency in digital marketing tools and platforms such as Facebook, Google, and Instagram.

• Experience managing inventory and logistics for apparel.

• Familiarity with e-commerce platforms like Prestahop, Shopify or WooCommerce.

• Strong attention to detail and organizational skills.

Preferred Skills

• An understanding of garment production processes is a plus.

• French language is a strong plus.

• Basic photo editing or graphic design skills for creating content.

• Knowledge of SEO strategies and online shopping trends in Vietnam and globally.