Dynamics 365 CRM Consultant

This position requires skilled and experienced Customer Relationship Management (CRM) Consultant who will be responsible for configurations of Dynamics 365 Customer Engagement modules, assisting clients throughout the implementation project, providing guidance and support for customized solutions.

Salary is commensurate with experience. NaviWorld offers competitive salaries, performance-based bonuses and a comprehensive benefits package including medical care and in some case paid time off

Tasks and Deliverables include:

- Direct meeting with customers to capture and define client’s CRM business requirements

- Based on practical Dynamics 365 CRM solutions and industry best practices, translate these business requirements into Functional Requirement Document, Gap/Fit Analysis, functional design documents for Fit & Gap,

- Design and re-engineer CRM processes using best practices and standard Dynamics 365 solution procedures.

- Document testing scripts, training documents and progress updates throughout implementation lifecycle.

- Support clients to prepare and provide master data in accurate templates and format, review and perform data import to the new system to cut over.

- Provide functionality demonstrations and training to customers’ users,

- Work closely with the other teams to assist in the design, conduct unit testing as well as integrated testing.

- Assist in go live procedures and post go live support.

- Ensure Quality projects are delivered; be able to foresee and explain project risks, issues or problems and propose solutions or alternatives.

- Up to date with Dyn365 technology.

- Bachelor's degree and certificates in Information Systems

- At least 2 years of relevant experience in CRM consultant role; have experience in CRM project implementation such as design, configuration, testing, training, support and reporting

- Certificates on Dynamics 365 is a plus

- Strong verbal and written communication (English/Vietnamese)

- Proficiency in creating project documents

- Effective teamwork with project team

- Is a self-motivated, organized and comfortable working in both a team and independent environment

- Willing to learn new technologies

Notes: Applicants should send cover letters and resumes in English including details of qualifications, experience and references and a recent photograph via email and only short-listed candidates will be notified. No contact via phone.