Document Assistant Manager

1. Team management tasks:

• Train to new staff.

• Manage/ control team workload/ productivity.

• Control team performance to make sure no penalty/ loss/ complaint on any shipment.

• Review/ keep update on all Policies/ SOPs and instruct clearly to the team. Make sure Policies/ SOPs will be followed under strict discipline.

• Be 1st escalation level to support and solve the issues of the team.

• Pro-actively provide ideas/ solution to develop the process/ performance of the team.

• Well complete other tasks/ projects assigned by high level.

2. Daily operation tasks:

• Contact client/agent to get shipment detail.

• Prepare Shipping Instruction submitted to carriers/co-loader

• Closely work with related parties (shipping line, carrier and agent) to arrange the shipping plan.

• Issue the debit note/invoice to customers/ overseas for each shipment

• Tracing shipments and update to customers & oversea partners.

• Filing AMS / ISF / E-manifest

• Making weekly/monthly data report of the shipping plan

• Report to manager or upper level when required

• Complete the assigned job when required

· Bachelor degree in Business Administration; Foreign Trade; Logistics

· At least 5 year experienced working for LOGISTICS FORWARDER TP TRADE and 3 years at the same level

· Having experience in US, CANADA documentation, both nominated & freehand shipments is an advantage.

· Being careful, responsible, dynamic, enthusiasm & hard working.

· Persuasive speaking, willingness to improve are the top customer service attributes a representative needs.

· Good at communication Skills (Negotiation & Convincible Skills)

· Good at excel

· Good command of English (both verbal & written)

· Team Work (Collaboration; Conflict Resolution; Challenge and Support)

*** Working time: (5 days/week): Monday to Friday: From 08h00 to 17h30

*** Benefits:

· 13th month salary, discretionary bonus

· Annual travelling

· Annual intensive health check

· Attendance allowance

· Phone card allowance.