Director of Human Resources

JOB SUMMARY

Under the guidance and supervision of the General Manager, and in alignment with Caravelle Saigon Hotel's policies and procedures, the Director of Human Resources is responsible for overseeing all aspects of HR operations. This includes staff recruitment, employee relations, administration, development, and compliance with labor laws. The Director ensures an efficient and harmonious work environment, while also playing a strategic role in aligning HR initiatives with the hotel's overall business objectives.

ORGANIZATIONAL RELATIONSHIPS

1. Reports directly to the General Manager.

2. Interacts with other section heads and department heads.

3. Liaises with applicants, community centre, counterparts, government agencies (Labour Department, etc.)

4. Coordinates functions and activities with other Department Managers.

5. Coordinates flexible personnel management in close collaboration with other Department Heads.

DUTIES AND RESPONSIBILITIES

A. Staff Recruitment, Selection and Placement

1. Maintain a talent pipeline by keeping records of potential candidates for future staffing needs.

2. Oversee the recruitment process, including advertising job vacancies, coordinating interviews, and managing relationships with external job boards and recruitment partners.

3. Ensure smooth onboarding processes, including arranging uniforms, medical check-ups, and preparing labor contracts.

4. Regularly updates and maintains job descriptions across all departments, ensuring employees have clear and up-to-date job expectations

B. Staff Administration and Payroll

1. Monitor staff probation periods and ensure appropriate documentation and reviews are completed.

2. Maintain accurate manpower reports and regularly update payroll information in collaboration with the Accounts Department.

3. Oversee leave management (sick leave, vacation, and maternity leave) and track employees' leave balances, notifying staff when needed.

4. Conduct daily and monthly checks on employee attendance and punctuality, ensuring adherence to hotel policies.

5. Prepare and analyze departmental staffing reports to ensure alignment with budget and operational needs.

6. Stay updated on industry salary benchmarks and provide competitive analysis for internal salary structures.

C. Staff Relations

1. Address employee grievances in a timely and professional manner, promoting a positive work environment.

2. Organize staff engagement and recreational activities to boost morale and foster a sense of community.

3. Conduct regular inspections of staff areas to ensure a safe and comfortable working environment.

D. Performance Management and Discipline

1. Monitor employee behavior, adherence to dress codes, and compliance with hotel policies, initiating disciplinary action when required.

2. Ensure that all staff follow established house rules and collaborate with department heads to address any infractions.

3. Lead the implementation of performance review processes, ensuring feedback is constructive and fosters employee development.

E. Employee Benefits Administration

1. Ensure the organization of regular health check-ups for kitchen and F&B staff, and follow up with overdue staff.

2. Administer the hotel’s insurance programs and provident funds, assisting employees with claims and ensuring timely processing of settlements.

F. Accident Report / Employee compensation

1. Investigate workplace accidents, ensuring prompt completion and submission of reports to the insurance company within required timelines.

2. Follow up on accident cases and ensure employees receive appropriate compensation and care.

G. Employee Offboarding

1. Ensure the proper handover of all company assets during employee exit processes, following a checklist.

2. Conduct exit interviews for staff levels 4 up to gain insights and inform future HR practices.

3. Liaise with Payroll to process final settlements.

H. Professional Ethics and Confidentiality

1. Conduct HR practices with the utmost integrity and ensure compliance with legal requirements and the best interests of both employees and the hotel.

2. Maintain confidentiality of all personal and HR-related information, ensuring that no sensitive information is shared with unauthorized parties. Any breach of confidentiality will result in disciplinary action.

I. Other Responsibilities

1. Adapt to evolving HR trends and best practices, ensuring the hotel stays competitive in attracting, retaining, and developing talent.

2. Perform any other duties assigned by the General Manager to support overall hotel operations.

1. Bachelor's degree in Hospitality Management, Legal or business administration

2. 5 years experience in the same position at 5 star chain hotels

3. Strong decision maker and people management

4. Mastering and strong knowledge in labor laws, legal application, and common practices in human resources management

5. Expert in planning, budgeting and cost controlling

Benefits:

- Competitive salary

- Attractive service charge monthly

- Support 2 meals during the working shift

- Insurance system to pay 100% of salary + health insurance

- Annual leave days, public holidays leave

- Yearly outing trips

- 13th month bonus + Bonus based on business results