D2C Operations & Excellence Senior Executive (Temporary 7-Month Contract)

1. Daily working with CS team, Logistic team, Tech team to resolve customer order issues or D2C processes

2. Daily monitor order processes, ensure teams comply with established regulations.

3. NPS online: Weekly report to line manager

4. Weekly raise approval to submit to management for internal and customer resolution.

5. Ensure metrics are delivered to achieve team KPIs.

6. Evaluate current workflows, especially in sales and operations processes, to identify inefficiencies and bottlenecks.

7. Design and document optimized workflows and standard operating procedures.

8. Drive change management efforts to ensure smooth adoption of new processes.

9. Raise approval outcome and settlement with Payment gateway & Bank installment vendor

• Bachelor or higher degree of Business Administration, Economics, or from related majors.

• Minimum 3 years+ experience in Customer Service/Order Management/Ecommerce Operations or relevant positions in multinational Ecommerce/ Electronics companies.

• Excellent communication skills in English.

• Critical thinking and decision-making.

• Good analytical and system & excel data processing skills.

• The ability to work under pressure and handle challenging situations

• Be innovative, proactive.