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Job description
KEY RESPONSIBILITIES:
- Responsible for answering inbound calls/emails/chats and resolving customers' queries related to pre & post journey.
- Work with relevant stakeholders such as Bus Companies for fulfillment of tickets booked.
- Document all interactions (calls, messages, emails) with customers and other external stakeholders.
- Work with other departments, such as marketing and sales, to improve the customer experience.
- Build and maintain relationships with customers.
Job requirements
- Strong interpersonal and communication skills.
- Spoken and written knowledge of English and Vietnamese.
- Ability to build and maintain relationships.
- Excellent customer service skills.
- Analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Able to work in shifts (including weekends and there could be a need to work the night shift).
- Educational Qualification: Bachelor's Degree.
- Years of Experience: 0-3 years experience.
What We Can Offer
Bonus
Paid Leave
Laptop
Job Information
29/10/2024
Fresher/Entry level
Customer Service > Customer Service
Analytical skills, Communication skills, Interpersonal Skills, Problem-solving, Customer service skills
IT Software/SaaS
English
Not required
Vietnamese
Job Locations
Hồ Chí Minh, Việt Nam
Tầng 6 và 7, Tòa nhà Mê Linh Point, Số 2 Ngô Đức Kế, Phường Bến Nghé, Quận 1, Thành phố Chí Minh
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