Customer Support Engineer (O365 Intune)
Maximize your competitive advantage before applying
View matching analysis and compare to other applicants
Over 90% of users are satisfied
Job description
• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
• AVAILABLE TO WORK FIXED SHIFT ON-SITE ( 10PM-7AM )
Job requirements
• Having at least 1 year of working experience in global customer service roles with a customer-focused mindset and exceptional service skills.
• Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
• A genuine passion for IT and a desire to grow within the industry.
• Open to fresher candidates
Competitive Analysis
VietnamWorks AI
-
What percentage are you suitable for this position?
-
What is your ranking compared to other applicants?
-
What is the market salary for similar positions?
-
Is the demand for this position on the market high or low?
Price
29.000đ / time
You have 1 free trial
What We Can Offer
Healthcare Plan
Paid Leave
Training
Job Information
15/01/2025
Experienced (non-manager)
Information Technology/Telecommunications > IT Support/Help Desk
Customer Service, Customer Support, English Language Proficiency, Microsoft Office 365, Troubleshooting
IT Software/SaaS
English
Not required
Vietnamese
Job Locations
Tòa nhà Lancaster Luminaire, Số 1152-1154 Đường Láng, Phường Láng Thượng, Quận Đống Đa, Thành phố Hà Nội
12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam
(View map)Scam detection