Customer Support Engineer - Microsoft Windows

Responsibilities:

• Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.

• Produce high-quality documentation and distribute it to the appropriate team members and technical lead.

• Sticks to service responsibilities to reach high performance standards.

• Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

• Have at least 1 year’s working experience in Global customer-facing roles.

• Excellent spoken English is a must.

• Excellent customer service skills

• Passion and desire to develop in the IT industry

• Available for rotation shifts.