Customer Support Engineer (IT)

• Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.

• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues, and documents technical work and research.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.

• Working shifts: Fixed night shifts: 10 PM - 7 AM

• Having at least 1 year of working experience in Global customer-facing roles

• Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)

• A genuine passion for IT and a desire to grow within the industry.

• A customer-focused mindset with the ability to provide exceptional service

Benefits:

• Salary at 100% during the probationary period

• 90% contribution of the gross salary to social insurance

• An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance)

• 20 days of leave (12 days of annual leave and 8 days of sick leave)

• Training will be offered

• Full working equipment will be provided

• Annual Health Checkup

• Activities: Birthday party, Employee engagement activities